The Muse Collection

7 products

Frequently Asked Questions

  • General

  • Help With My Order

  • Returns

  • Products

  • Contact Information

What types of clothing does Ese Oris offer?

We specialize in affordable, luxury, high-fashion pieces, including:

• Power Suits & Statement Sets – Bold and structured for elegance.

• Custom-Made Pieces – Crafted for a perfect fit.

• Chic & Corporate Wear – Professional yet stylish.

• Limited-Edition Pieces – Exclusive, standout designs.

How do I care for my Ese Oris pieces?

To maintain the quality and longevity of your designs:

• Dry Clean Recommended – Ideal for structured suits and statement pieces.

• Store Properly – Hang suits and delicate fabrics to prevent wrinkles.

• Avoid Harsh Chemicals – Use mild detergents for hand-washable items.

Shipping & Order Processing

• Ready-to-Ship Items: 3-5 days after processing.

• Custom Orders: Production time + 3-5 days shipping, depending on location.

• Urgent Orders: Need it sooner? Contact us before purchasing to confirm availability (additional fees may apply).

Ordering Process

Order via:

• Website – Browse & purchase directly.

• Email: eseorisclothingbrand@gmail.com for inquiries.

• DM us on Instagram: @ese_oris / @eseorisdesigns_

How can I place an order?

• Website – Browse and purchase directly.

• Email – Send inquiries to eseorisclothingbrand@gmail.com.

• Instagram DM (@ese_oris / @eseorisdesigns_) – For inquiries and orders.

Once confirmed, we’ll provide production and shipping updates.

What is Made-to-Order/Preorder at Ese Oris?

At Ese Oris, 95% of our pieces are made to order, meaning your item is crafted only after you place an order to ensure premium quality.

• Ready-to-Ship Items: Processed in 24-48 hours, shipped in 3-5 days.

• Made-to-Order (1-3 pieces): 10 days production + shipping.

• Made-to-Order (4-10 pieces): 12-14 days production + shipping.

We’ll provide tracking details once your order is shipped.

How long does it take to receive an order?

• Ready-to-Ship Items: 3-5 days after processing.

• Custom Orders: Production time + 3-5 days shipping, depending on location.

• Urgent Orders: Need your order sooner? Contact us before purchasing to confirm availability. Additional fees may apply.

Tracking details will be provided once your order ships.

Can I request an urgent order?

Yes! If you need your order faster than the standard timeframe, please contact us before purchasing to confirm availability. Additional fees may apply.

Returns & Refunds

• Refunds only if the issue is from our end (e.g., wrong item sent).

• Return requests must be made within 3-5 days of receiving the order.

• Customers cover return shipping costs unless the item is incorrect or defective.

What is your return and refund policy?

Refunds are only offered if the issue is from our end (e.g., incorrect item sent). Returns must be requested within 3-5 days of receiving your order.

• Eligibility: Items must be unworn, with original tags and packaging, and proof of purchase is required.

• How to Request a Return: Email eseorisclothingbrand@gmail.com. If approved, return instructions will be provided. Customers cover return shipping costs.

• Damaged or Incorrect Orders: Contact us immediately, and we’ll resolve the issue.

For return inquiries, email eseorisclothingbrand@gmail.com.

Sizing & Measurements

Three Options:

• Size Chart – Standard measurements.

• Self-Measurement – Follow our measuring video using a tape measure.

• Virtual Measurement Session – A quick online fitting session for a tailored fit.

Virtual measurements must be completed promptly after payment to keep orders on schedule.

How can I determine my size?

We offer three easy options:

• Size Chart – Standard measurements to guide your selection.

• Self-Measurement – Use a measuring tape and follow our step-by-step video in the size chart.

• Virtual Measurement Session – Need extra guidance? Book a quick virtual session where we assist you in taking accurate measurements—no guesswork, just perfection!

Important:

• Virtual measurements must be completed promptly after payment to keep orders on schedule.

• We kindly ask customers to stick to their scheduled measurement date to prevent delays.

Contact Information

• Website –  eseoris.com

• Email: eseorisclothingbrand@gmail.com for inquiries.

• DM us on Instagram: @ese_oris / @eseorisdesigns_